Updates!

Updates!

Delivery Fee Adjustments For Orders On Makan Guru

Delivery Fee Adjustments For Orders On Makan Guru

For Makan Guru Customers

Hello Makan Kakis!

With our key focus as a Social Enterprise to support local F&Bs, Makan Guru wishes to express our commitment as a Low Commission Delivery Platform to our hawker and delivery partners as we enter Phase 2 (Heightened Alert).
In order for us to continue to service all our Makan Kakis, we need to increase our operational bandwidth and delivery fleet so as to continue to provide a sustainable food delivery network.
We will need to make a slight adjustment to our delivery fees from 17 May 2021. For deliveries below 8km, the price remained unchanged at $5.35. For delivery above 8km islandwide, a standard delivery fee of $8.56 will apply. With this adjustment, it will go towards upscaling the operations of the platform and delivery fleets. We also highly recommend our Makan Kakis to order from within 8km so we can maintain our delivery efficiency.

We thank you for your continuous support and we look forward to delivering a better delivery experience to you.

For Makan Guru Merchants

Dear Merchants,

With effect from 17 May 2021, please be informed that the following adjustments will be in place until further notice.
a. Adjustment in Merchant Commission Structure
b. Adjustment to Consumer Delivery Fees based on distance

If you have not been notified of the follow above, please contact your account manager or email us at info@makanguru.sg

Terms and Conditions

Terms and Conditions

• Small order fee of $3.21 applies for total order amount falls below merchant’s minimum order requirement
• Small order fee of $3.21 applies for total order amount falls below merchant’s minimum order requirement after applying the promo code
• Delivery fee of $5.35 applies for delivery below 8km
• Delivery fee of $8.56 applies for delivery above 8km
• Makan Guru is valid for use in Singapore only
• Promotion must be redeemed within the stipulated period. No extension of validity is allowed.
• Promotion cannot be stacked, clubbed or combined in a single transaction
• Promotion cannot be used in conjunction with other discounts and promotions
• Promotion is non-transferable, non-refundable and non-exchangeable for cash/credit-in-kind. Any unconsumed value shall be forfeited
• Makan Guru reserves the right to vary and amend these terms and conditions at any time without prior notice

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

ORDERS

ORDERS

Our operating hours are 10AM – 10PM daily. Please note that our last order is at 9PM.

After you make payment, you will see an order confirmation page. You will also receive in-app notifications on your order status along the way so please ensure you allow notifications from the app.

Go to ‘My Account’ and click on ‘Contact Us’ it will redirect you to Facebook Messenger, you will be able to report the issue there. Someone from our team will get back to you shortly.

You will be able to key in the promo code on the ‘Add Promo Code” field during checkout. You may also access My Inbox to see your existing promo codes.

No. You will not be able to change the delivery date or time after you have placed an order. However if you wish to cancel your order, the Makan Guru team will be able to process a refund on the order. You can contact us by going to ‘My Account’ and click on ‘Contact Us’ it will redirect you to Facebook Messenger, you will be able to report the issue there. Someone from our team will get back to you shortly.

PAYMENTS

PAYMENTS

We currently only accepts all Visa, Master, Amex card payments.

All refunds will be credited back to the card you used to make payment within 5-7 business days.

No. We currently do not accept Cash On Delivery.

Go to ‘My Account’ and click on ‘Contact Us’ it will redirect you to Facebook Messenger, you will be able to report the issue there. Someone from our team will get back to you shortly.

A small order fee of $3.21 will be added to your order fee.

DELIVERY

DELIVERY

Makan Guru is a Social Enterprise whose objctive is to provide a low cost food delivery service to support hawkers and small F&B merchants. We are currently charging one of the lowest commission and island wide delivery fees. In anticipation of the potential increase in demand, we will need to increase our fees slightly to scale up our operations and delivery network. This is required to sustain our level of support for Merchants & Hawkers.

Yes, we are still providing islandwide delivery services at different rates.

Delivery fees will be calculated based on distance. You may find out the applicable delivery fee upon entering the delivery address and time on the shopping cart page of the app.

            Delivery Fees:

 

              – Within 8km = $5.35 (incl. GST)

               – Above 8km = $8.56 (incl. GST)

No, our delivery time slots will still remain at an hourly time slots. However do note that in cases of wet weather and other unforseen circumstances, delivery time may be adjusted accordingly. Should this happen, you will receive either a call or text message from our team.

Due to islandwide delivery, it will take between 30 – 90mins for your order to reach you. We do encourage you to order from stalls nearer to you.

For multiple orders from a hawker centre to the same delivery address will be considered as one delivery.

Delivery Fees:
– Within 8km = $5.35 (incl. GST)
– Above 8km = $8.56 (incl. GST)

Self-pick up isn’t available at the moment, but we are working on it!

Go to ‘My Account’ and click on ‘Contact Us’ it will redirect you to Facebook Messenger, you will be able to report the issue there. Someone from our team will get back to you shortly.

TECHNICAL

TECHNICAL

For urgent issues You can contact us by going to ‘My Account’ and click on ‘Contact Us’ it will redirect you to Facebook Messenger, you will be able to report the issue there. Someone from our team will get back to you shortly.

For non-urgent issues You can contact us via email on info@makanguru.sg or via our social media pages @makangurusg.